About Us

About

Smaragdus Solution Private Limited

We founded in 18 January 2022 and recently 100% employee-owned. Our experienced, talented agents are uniquely motivated and committed to ensuring our clients’ success. Our philosophy to go beyond the call means we treat each customer interaction as an opportunity to strengthen loyalty, trust, and value. We at ACT take pride in being the strategic partner and voice of your brand.

100% Guarantee Issued for Client
Dedicated Team Member
Innovative Working Activities
Safe & Secure Environment

Services

We Provide Best Industry Solution Service

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Customer Care

To effectively execute and optimize the customer care service delivery process, to ensure that our organization has a robust and systematic approach to the process

Issue Resolution

Our technology solutions include predictive analytics to evaluate and identify trends, alerting you in advance to any service challenges or vulnerabilities.

Omnichannel

We enable your customers to engage with your brand in whatever channel they prefer, and have optimized experience across every customer touchpoint

Claims

In addition to offering unparalleled investigative services, our team also maintains strong relationships with insurance companies and legal professionals

Our Purpose

Our overarching purpose

Our mission is to enhance the productivity and efficiency of the smaragdus bpo company, By implementing the smaragdus solution, we can help the bpo company achieve the following objectives:

Enhance Customer Experience

The smaragdus solution can help improve the customer service experience by reducing response times, providing accurate and relevant information, and resolving issues more efficiently.

Optimize Resource Utilization

By leveraging real-time analytics and process mining techniques, we can identify bottlenecks and inefficiencies in the bpo company’s operations, enabling them to make informed decisions to allocate resources more effectively.

Improve Employee Satisfaction and Productivity

By empowering employees with access to comprehensive data and actionable insights, we can facilitate informed decision-making, ultimately leading to increased job satisfaction and improved productivity.

Reduce Operational Costs

By minimizing downtime and eliminating inefficiencies, the smaragdus solution can help the bpo company save on operational costs, ultimately resulting in increased profitability.

Be Inventive

We are in relentless pursuit of new ways to delight our clients. Our innovations are a direct result of our experience, creativity, and teamwork.

We are customer-focused

We listen and actively engage in raising the bar on client expectations. Going above and beyond is in our DNA. Our customers know they are our priority.

Our Leaders

Meet our decdicated leadership team

Smaragdus is led by a team of highly experienced industry experts.

Himanshu Pande

Director

Abhishek Pisal