{"id":26,"date":"2023-10-30T12:50:27","date_gmt":"2023-10-30T12:50:27","guid":{"rendered":"https:\/\/smaragdusbpo.com\/?page_id=26"},"modified":"2023-10-31T05:20:19","modified_gmt":"2023-10-31T05:20:19","slug":"about-us","status":"publish","type":"page","link":"https:\/\/smaragdusbpo.com\/index.php\/about-us\/","title":{"rendered":"About Us"},"content":{"rendered":"\n<div class=\"inner-banner inner-bg1\">\n        <div class=\"container\">\n            <div class=\"inner-title text-center\">\n                <h3>About Us<\/h3>\n                <ul>\n                    <li>\n                        <a href=\"https:\/\/smaragdusbpo.com\/\">Home<\/a>\n                    <\/li>\n                    <li>About Us<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n    <div class=\"about-area about-mt\">\n        <div class=\"container\">\n            <div class=\"row align-items-center justify-content-center\">\n                <div class=\"col-lg-6\">\n                    <div class=\"about-img\">\n                        <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/about-img\/about-img1.jpg\" alt=\"About Images\">\n                        <div class=\"line\">\n                            <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/about-img\/about-line.png\" alt=\"About Images\">\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-6\">\n                    <div class=\"about-content pl-20\">\n                        <div class=\"section-title\">\n                            <span class=\"sp-title\">About<\/span>\n                            <h2>Smaragdus Solution Private Limited<\/h2>\n                            <p>\n                                We founded in 18 January 2022 and recently 100% employee-owned. Our experienced, talented \n                                agents are uniquely motivated and committed to ensuring our clients\u2019 success. Our philosophy \n                                to go beyond the call means we treat each customer interaction as an opportunity to \n                                strengthen loyalty, trust, and value. We at ACT take pride in being the strategic partner \n                                and voice of your brand.\n                            <\/p>\n                        <\/div>\n                        <ul class=\"about-list\">\n                            <li><i class=\"flaticon-arrow-pointing-to-right\"><\/i> 100% Guarantee Issued for Client<\/li>\n                            <li><i class=\"flaticon-arrow-pointing-to-right\"><\/i> Dedicated Team Member<\/li>\n                            <li><i class=\"flaticon-arrow-pointing-to-right\"><\/i> Innovative Working Activities<\/li>\n                            <li><i class=\"flaticon-arrow-pointing-to-right\"><\/i> Safe &#038; Secure Environment<\/li>\n                        <\/ul>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n    <div class=\"services-area services-area-bg pt-100 pb-70\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-lg-8\">\n                    <div class=\"section-title\">\n                        <span class=\"sp-title\">Services<\/span>\n                        <h2>We Provide Best Industry Solution Service<\/h2>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4\">\n                    <div class=\"service-btn\">\n                        <a href=\"https:\/\/smaragdusbpo.com\/index.php\/industry-solution\/\" class=\"default-btn border-radius-5\">View Details<\/a>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"services-slider owl-carousel owl-theme align-items-center\">\n                <div class=\"services-item services-bg1\">\n                    <div class=\"content\">\n                        <div class=\"service-icon\">\n                            <i class=\"flaticon-project-management\"><\/i>\n                        <\/div>\n                        <h3>\n                            <a href=\"https:\/\/smaragdusbpo.com\/index.php\/industry-solution\/\">Customer Care<\/a>\n                        <\/h3>\n                        <p>\n                            To effectively execute and optimize the customer care service delivery process, to ensure that our organization has a robust and systematic approach to the process\n                        <\/p>\n                        <a href=\"https:\/\/smaragdusbpo.com\/index.php\/industry-solution\/\" class=\"read-btn\">Read More<\/a>\n                        <div class=\"top\">\n                            <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/services\/services-top.png\" alt=\"Images\">\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"services-item services-bg2\">\n                    <div class=\"content\">\n                        <div class=\"service-icon\">\n                            <i class=\"flaticon-vector\"><\/i>\n                        <\/div>\n                        <h3>\n                            <a href=\"https:\/\/smaragdusbpo.com\/index.php\/industry-solution\/\">Issue Resolution<\/a>\n                        <\/h3>\n                        <p>\n                            Our technology solutions include predictive analytics to evaluate and identify trends, alerting you in advance to any service challenges or vulnerabilities.\n                        <\/p>\n                        <a href=\"https:\/\/smaragdusbpo.com\/index.php\/industry-solution\/\" class=\"read-btn\">Read More<\/a>\n                        <div class=\"top\">\n                            <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/services\/services-top.png\" alt=\"Images\">\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"services-item services-bg3\">\n                    <div class=\"content\">\n                        <div class=\"service-icon\">\n                            <i class=\"flaticon-digital-marketing\"><\/i>\n                        <\/div>\n                        <h3>\n                            <a href=\"https:\/\/smaragdusbpo.com\/index.php\/industry-solution\/\">Omnichannel<\/a>\n                        <\/h3>\n                        <p>\n                            We enable your customers to engage with your brand in whatever channel they prefer, and have optimized experience across every customer touchpoint\n                        <\/p>\n                        <a href=\"https:\/\/smaragdusbpo.com\/index.php\/industry-solution\/\" class=\"read-btn\">Read More<\/a>\n                        <div class=\"top\">\n                            <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/services\/services-top.png\" alt=\"Images\">\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"services-item services-bg4\">\n                    <div class=\"content\">\n                        <div class=\"service-icon\">\n                            <i class=\"flaticon-content\"><\/i>\n                        <\/div>\n                        <h3>\n                            <a href=\"https:\/\/smaragdusbpo.com\/index.php\/industry-solution\/\">Claims<\/a>\n                        <\/h3>\n                        <p>\n                            In addition to offering unparalleled investigative services, our team also maintains strong relationships with insurance companies and legal professionals\n                        <\/p>\n                        <a href=\"https:\/\/smaragdusbpo.com\/index.php\/industry-solution\/\" class=\"read-btn\">Read More<\/a>\n                        <div class=\"top\">\n                            <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/services\/services-top.png\" alt=\"Images\">\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"gallery-area-two pt-100 pb-70\">\n        <div class=\"container\">\n            <div class=\"section-title text-center\">\n                <span class=\"sp-title\">Our Purpose<\/span>\n                <h2>Our overarching purpose<\/h2>\n                <p>\n                    Our mission is to enhance the productivity and efficiency of the smaragdus bpo company, By implementing the smaragdus solution, we can help the bpo company achieve the following objectives:\n                <\/p>\n            <\/div>\n            <div class=\"row gallery-photo pt-45 justify-content-center\">\n                <div class=\"col-lg-4 col-md-6\">\n                    <div class=\"gallery-photo-item\">\n                        <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/gallery\/gallery-img1.jpg\" alt=\"Images\">\n                        <div class=\"photo-button\">\n                            <h3>Enhance Customer Experience<\/h3>\n                            <p>The smaragdus solution can help improve the customer service experience by reducing response times, providing accurate and relevant information, and resolving issues more efficiently.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-md-6\">\n                    <div class=\"gallery-photo-item\">\n                        <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/gallery\/gallery-img2.jpg\" alt=\"Images\">\n                        <div class=\"photo-button\">\n                            <h3>Optimize Resource Utilization<\/h3>\n                            <p>By leveraging real-time analytics and process mining techniques, we can identify bottlenecks and inefficiencies in the bpo company&#8217;s operations, enabling them to make informed decisions to allocate resources more effectively.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-md-6\">\n                    <div class=\"gallery-photo-item\">\n                        <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/gallery\/gallery-img3.jpg\" alt=\"Images\">\n                        <div class=\"photo-button\">\n                            <h3>Improve Employee Satisfaction and Productivity<\/h3>\n                            <p>By empowering employees with access to comprehensive data and actionable insights, we can facilitate informed decision-making, ultimately leading to increased job satisfaction and improved productivity.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-md-6\">\n                    <div class=\"gallery-photo-item\">\n                        <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/gallery\/gallery-img4.jpg\" alt=\"Images\">\n                        <div class=\"photo-button\">\n                            <h3>Reduce Operational Costs<\/h3>\n                            <p>By minimizing downtime and eliminating inefficiencies, the smaragdus solution can help the bpo company save on operational costs, ultimately resulting in increased profitability.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-md-6\">\n                    <div class=\"gallery-photo-item\">\n                        <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/gallery\/gallery-img5.jpg\" alt=\"Images\">\n                        <div class=\"photo-button\">\n                            <h3>Be Inventive<\/h3>\n                            <p>We are in relentless pursuit of new ways to delight our clients. Our innovations are a direct result of our experience, creativity, and teamwork.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-md-6\">\n                    <div class=\"gallery-photo-item\">\n                        <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/gallery\/gallery-img6.jpg\" alt=\"Images\">\n                        <div class=\"photo-button\">\n                            <h3>We are customer-focused<\/h3>\n                            <p>We listen and actively engage in raising the bar on client expectations. Going above and beyond is in our DNA. Our customers know they are our priority.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"team-area pt-100 pb-70\">\n        <div class=\"container\">\n            <div class=\"section-title text-center\">\n                <span class=\"sp-title\">Our Leaders<\/span>\n                <h2>Meet our decdicated leadership team<\/h2>\n                <p>\n                    Smaragdus is led by a team of highly experienced industry experts.\n                <\/p>\n            <\/div>\n            <div class=\"row pt-45\">\n                <div class=\"col-lg-4 col-sm-6\">\n                    <div class=\"team-card\">\n                        <div class=\"team-img\">\n                            <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/default-user-placeholder.png\" alt=\"Images\">\n                            <ul class=\"team-social\">\n                                <li>\n                                    <a href=\"https:\/\/www.facebook.com\/\" target=\"_blank\" rel=\"noopener\">\n                                        <i class=\"bx bxl-facebook\"><\/i>\n                                    <\/a>\n                                <\/li>\n                                <li>\n                                    <a href=\"https:\/\/www.linkedin.com\/\" target=\"_blank\" rel=\"noopener\">\n                                        <i class=\"bx bxl-linkedin\"><\/i>\n                                    <\/a>\n                                <\/li>\n                                <li>\n                                    <a href=\"https:\/\/www.instagram.com\/\" target=\"_blank\" rel=\"noopener\">\n                                        <i class=\"bx bxl-instagram\"><\/i>\n                                    <\/a>\n                                <\/li>\n                            <\/ul>\n                        <\/div>\n                        <div class=\"content\">\n                            <h3>Himanshu Pande<\/h3>\n                            <span>Director<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-sm-6\">\n                    <div class=\"team-card\">\n                        <div class=\"team-img\">\n                            <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/default-user-placeholder.png\" alt=\"Images\">\n                            <ul class=\"team-social\">\n                                <li>\n                                    <a href=\"https:\/\/www.facebook.com\/\" target=\"_blank\" rel=\"noopener\">\n                                        <i class=\"bx bxl-facebook\"><\/i>\n                                    <\/a>\n                                <\/li>\n                                <li>\n                                    <a href=\"https:\/\/www.linkedin.com\/\" target=\"_blank\" rel=\"noopener\">\n                                        <i class=\"bx bxl-linkedin\"><\/i>\n                                    <\/a>\n                                <\/li>\n                                <li>\n                                    <a href=\"https:\/\/www.instagram.com\/\" target=\"_blank\" rel=\"noopener\">\n                                        <i class=\"bx bxl-instagram\"><\/i>\n                                    <\/a>\n                                <\/li>\n                            <\/ul>\n                        <\/div>\n                        <div class=\"content\">\n                            <h3>Abhishek Pisal<\/h3>\n                            <span>Director<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-4 col-sm-6\">\n                    <div class=\"team-card\">\n                        <div class=\"team-img\">\n                            <img decoding=\"async\" src=\"..\/..\/wp-content\/themes\/smaragdus\/assets\/images\/default-user-placeholder.png\" alt=\"Images\">\n                            <ul class=\"team-social\">\n                                <li>\n                                    <a href=\"https:\/\/www.facebook.com\/\" target=\"_blank\" rel=\"noopener\">\n                                        <i class=\"bx bxl-facebook\"><\/i>\n                                    <\/a>\n                                <\/li>\n                                <li>\n                                    <a href=\"https:\/\/www.linkedin.com\/\" target=\"_blank\" rel=\"noopener\">\n                                        <i class=\"bx bxl-linkedin\"><\/i>\n                                    <\/a>\n                                <\/li>\n                                <li>\n                                    <a href=\"https:\/\/www.instagram.com\/\" target=\"_blank\" rel=\"noopener\">\n                                        <i class=\"bx bxl-instagram\"><\/i>\n                                    <\/a>\n                                <\/li>\n                            <\/ul>\n                        <\/div>\n                        <div class=\"content\">\n                            <h3>Neeraj Purohit<\/h3>\n                            <span>Team Leader<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>About Us Home About Us About Smaragdus Solution Private Limited We founded in 18 January 2022 and recently 100% employee-owned. Our experienced, talented agents are uniquely motivated and committed to ensuring our clients\u2019 success. Our philosophy to go beyond the call means we treat each customer interaction as an opportunity to strengthen loyalty, trust, and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/smaragdusbpo.com\/index.php\/wp-json\/wp\/v2\/pages\/26"}],"collection":[{"href":"https:\/\/smaragdusbpo.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smaragdusbpo.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smaragdusbpo.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/smaragdusbpo.com\/index.php\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":3,"href":"https:\/\/smaragdusbpo.com\/index.php\/wp-json\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":53,"href":"https:\/\/smaragdusbpo.com\/index.php\/wp-json\/wp\/v2\/pages\/26\/revisions\/53"}],"wp:attachment":[{"href":"https:\/\/smaragdusbpo.com\/index.php\/wp-json\/wp\/v2\/media?parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}